Never a Lack of Ideas

Nowhere to Flaunt It Your new couch was just delivered and it looks great in your living room -- much better than it did online and in the showroom. You would love to take a picture of it and share it with potential buyers so they can see how great it is, but you head back to the furniture store's website and... nothing. You can't upload your photo. If you're lucky, you can write a review, but a picture is worth a thousand words. Bragging Encouraged Many businesses are missing out on the chance to engage with customers after their purchases because they don't provide the opportunity to share photos and stories on their website. Social media and third party review sites are dominating this arena and it's time for businesses to catch up. Imagine how much better your dresser-buying experience would be on Ikea's website if you could view hundreds of customer-submitted photos of each piece instead of just the six posted by Ikea. How much easier would it be to envisio...

A few weeks ago, I wrote about how the oversized fabric swatches at Room & Board are fantastic marketing tools because they allow customers to truly see what they’re going to get when they’re looking into purchasing furniture pieces with custom upholstery. The Room & Board Marketing department put me into contact with Sarah Garcia, a Design Associate in the Oakbrook store, who was kind enough to answer five questions about the fabric swatches and the marketing strategies in place at Room & Board. Here’s what Sarah had to say: How did Room & Board come up with the idea for the large fabric swatches? Several years ago we recognized the benefit of the larger samples as a working tool for design associates and customers. We worked closely with our upholstery vendors to implement the samples and our store visual team to create the best experience for our customers. Have you been able to judge the impact of the big swatches on furniture sales? Can you tell a difference in ...

The Typical Sofa-Buying Process Every furniture store sells sofas in essentially the same way: Each sofa model comes in a few standard colors or patterns, but a customer can usually choose any fabric that they want from a selection of hundreds if they’re willing to pay an up charge. Nearly every store allows customers to peruse the additional fabric choices by looking at swatches that measure approximately three inches square. How is someone supposed to get a good idea about what a sofa will l ook like from three square inches of fabric? I wouldn’t buy a shirt if I just saw the collar. Would you? Three Yards and a Happy Customer Room & Board has a three-yard (yes… YARD!) sample of every single fabric that they offer - look at me holding the sample to the right. If you don’t like the color of a chair, you just grab the huge sample of fabric and drape them over the chair. You can immediately tell if you like the chair in that fabric. It’s one thing to look at sofa fabrics online or i...